RETAIL | WHOLESALE

GIFT GIVING MADE EASY!

Credit Card Security Number (CVV Number)

CVV is an anti-fraud security feature to help verify that you are in possession of your credit card.

Visa/Mastercard

The three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number.

American Express

For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

Shipping

Flat Shipping Rates

Shipping cost stays the same no matter what you buy.

Domestic (within Canada)

  • Canpar: $9.95
  • Fedex Ground: $18.95
  • Canada Post regular parcel: $21.95

Unites States / International:
We do not currently offer flat rate shipping to customers outside of Canada.

Processing Time

Orders leave our warehouse within 2 days when you place your order before 12:00pm (Monday to Friday). You will be notified of any delays. Holidays excluded.

Order placed by... Order leaves on...
12:00pm on MondayWednesday
12:00pm on TuesdayThursday
12:00pm on WednesdayFriday
12:00pm on ThursdayMonday
12:00pm on FridayTuesday
12:00pm on SaturdayWednesday
12:00pm on SundayWednesday

Canpar Shipping:

Visit www.canpar.ca for full list of Canpar terms & conditions.

Canpar shipping is not available to PO Boxes or RR addresses.

Canadian customers:

Shipping is done via Canpar Ground. You will receive a tracking number, and a signature will be required to receive your package. In the event a signature cannot be obtained or no one is present at the shipping address at the time of delivery (after 2 attempts); the package will be returned, but can be re-shipped at your expense. In the event you opt out of re-shipment, we can refund to you the amount of your order minus the original shipping charges if you prefer. Please note Canpar delivery times fall within the hours of 9am to 5pm, Monday to Friday.

You may choose to have your order sent without the requirement of a signature; in that case, Green Earth cannot be held liable for lost, damaged, or stolen shipments.

Customers from the United States:

Visit www.ups.com for full delivery times, terms and conditions.

The standard shipping option is through Canpar (in Canada) via UPS, where a signature may not be necessary for delivery of your order. Green Earth will not be held liable for any lost, stolen, or damaged packages in the event a package is left on a doorstep, porch, or any similar areas.

FedEx Ground Shipping:

Visit FedEx.ca to find full delivery times, terms and conditions.

Note: FedEx Ground shipping is not available to PO Boxes.

You may choose to have your order sent without the requirement of a signature; in that case, Green Earth cannot be held liable for lost, damaged, or stolen shipments.

Canada Post Shipping

Canadian Customers:

Please visit www.canadapost.ca for full list of Canada Post delivery times, terms & conditions.

Regular Parcel

Regular Parcel shipping does not guarantee a delivery time. Green Earth assumes no responsibility if the package does not reach the destination. You will receive a tracking number and delivery confirmation; a signature will be required to receive your package.

Xpresspost

Xpresspost shipping time is 1-2 days. You will receive a tracking number and delivery confirmation; a signature will be required to receive your package.

Priority

Priority shipping has next day on time delivery guarantee from time of shipment. You will receive a tracking number and delivery confirmation; a signature will be required to receive your package.

You may choose to have your order sent without the requirement of a signature; in that case, Green Earth cannot be held liable for lost, damaged, or stolen shipments.

In the event delivery cannot be completed, a notice card will be left for you to pick up your package at the designated postal outlet. After 15 days the package will be returned, but can be re-shipped at your expense. In the event you opt out of re-shipment, we can refund to you the amount of your order minus the original shipping charges. Please note Canada Post delivery times for residential deliveries are 8am-8pm, Monday to Friday.

Customers from the United States:

Please visit www.canadapost.ca and www.usps.com for full list of terms & conditions.

Xpresspost

Xpresspost shipping has 2-3 day’s delivery time that comes with an on time delivery guarantee from time of shipment. You will receive a tracking number and delivery confirmation; a signature will be required to receive your package.

Expedited

Expedited shipping is the economical ground service. This does not come with on time delivery guarantee from time of shipment. You will receive a tracking number and delivery confirmation; a signature will be required to receive your package.

You may choose to have your order sent without the requirement of a signature; in that case, Green Earth cannot be held liable for lost, damaged, or stolen shipments.

Packages will be shipped via USPS in the United States. The United States Parcel Service will leave a notice card if you are not home directing where you can pick up your package.

Damages

Any damages to the outer packaging must be noted when signing for delivery if a signature is required. In the event of any damages; the damaged product, product box, original packing carton (where applicable) as well as all packaging material must be kept for carrier pickup and/or inspection until the claim is resolved. Clear digital photos (of the packaging and product) must be sent to online@greenearthstores.com to initiate a claim within 5 days of the delivery date of your package.

Duty / Additional Charges

Any duties, or taxes levied against packages arriving from outside the United States are determined by U.S. Customs and Immigration and are the responsibility of the recipient. Green Earth has no control over, and is not responsible for any delays in transit time due to customs processing.
Additional charges for customs clearance must be borne by the recipient; Green Earth has no control over these charges and cannot predict what they may be.


I agree that any charges directed to Green Earth from the carrier due to address changes, redirects, or corrections regarding my shipment will be automatically charged to my credit card in addition to an $8.00 administrative fee.

If for any reason the courier cannot deliver a parcel and returns it to the shipper, a charge equal to the out bound delivery rate will also be applicable.

Refund / Exchange Policy

Online Orders

Returns/Exchanges

Refunds/exchanges must be initiated by fifteen (15) days upon receipt of your order. Items must be returned or exchanged in new, sellable condition, with original box and packaging.

Refunds/exchanges for online purchases must be completed by emailing online@greenearthstores.com and will not be accepted at any Green Earth store location. Include the following information in your email: Customer Name, Invoice Number (located in the top, right-hand corner), and Invoice Date.

Shipping costs are non-refundable. Refunds will be applied to the same form of payment used to place your order, 2 to 3 business days after we receive your return.

Once you have informed Green Earth of your intent to return/exchange an item, you will be contacted via email and provided with further instructions.

Returning/Exchanging an Item Via Canpar or FedEx

Once you have contacted the online store, a pick-up tag will be requested by Green Earth for the selected carrier. Repackage your item in the packaging it was shipped to you in, and have it ready for pick up.

The customer is responsible for any and all shipping charges, which will be applied to the same form of payment used to place the order.

Return shipping fees are equivalent to the original shipping charge. You will be asked to agree to the associated shipping charge for an exchanged item before a new item is sent.

Green Earth will notify you of your refund via e-mail after the returned item has been received and processed.

Green Earth reserves the right to refuse returns/exchanges on items received by the customer in sellable condition and damaged during return shipment.



Store Purchases

We want you to be completely satisfied with your purchase. With original receipt you can return new product, in sellable condition, with original box and packaging. There is a fifteen (15) calendar day time limit on all refunds and exchanges. With a gift receipt Green Earth will gladly offer an exchange or store credit.

Refunds will be provided in the same tender that the purchase was paid in, including the same credit card number.

With the original receipt, Green Earth may, at our discretion offer an exchange for the same item, for Green Earth merchandise of greater or lesser value of the original retail purchase amount or issue store credit equal to the value of the original retail purchase amount. All one time exchanges will be processed as nonreturnable.

If an item is purchased and then discounted within 15 days of the original purchase, the difference may be refunded within that 15 day time limit�with the original receipt only. The purchase will then be processed as a Final Sale. Any �duplicate� receipts or receipt copies require investigation before a refund or exchange will be offered.

(With original receipt, items defective after opening will ONLY be exchanged for the identical item within 15 calendar days from the original date of purchase).

Green Earth reserves the right to refuse the return of any merchandise at any time and for any reason.

Green Earth cannot be responsible for products not purchased at our stores.

Never leave products unattended. Please act responsible with any candles, Fire Pots, and other flammable, or fire related products. Green Earth assumes no responsibility for injury, damage, or loss arising from the misuse of any product.

Green Earth reserves the right to offer repair to defective products prior to an exchange or refund.

Green Earth reserves the right to request valid identification prior to accepting merchandise for a return.

Customers will be required to fill out a Return Voucher to verify the return was completed.

A Green Earth representative may contact you to confirm your customer service expectations were met.

The following items are Non-Refundable and Non-Exchangeable:

  • Custom or Special Order Items
  • For hygienic reasons, we are unable return or exchange certain products; this includes but is not limited to:
    • Body Jewellery, Earrings and Hair Clips
    • Personal Massaging Products
    • Oral Musical Instruments
  • Opened Music or Food Products
  • All re-usable bags
  • Damaged Items
  • Discontinued
  • Promotional Items
  • All Products Containing Software
  • Webkinz
  • Shipping & Handling charges
  • Christmas/Seasonal Items